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Desktop Support Technician jobs 2020

Duties and Responsibilities: Support improvement and implementation of recent laptop initiatives and new hardware installationsAssist in growing long-time period techniques and potential making plans for assembly destiny organizational hardware needsConduct studies on, and make guidelines for, merchandise in assist of procurement and improvement effortsSet up bills and workstationsPerform on-web website online analysis, diagnosis, and determination of complicated computing device troubles for end-customers, and propose and put into effect corrective solutions, which includes off-web website online restore for far off customers as neededInstall, configure, test, maintain, monitor, and troubleshoot end-person and community hardware, peripheral devices, printing/scanning devices, presentation device, software program, and different merchandise if you want to supply required computing device provider levelsCollaborate with IT group individuals to make sure green operation of the organization’s computing device computing environmentReceive and reply to incoming assist tickets concerning generation issuesIf necessary, liaise with third-celebration assist and device vendorsPerform associated obligations regular with the scope and motive of this positionSetup person bills and accessConfigure and install laptopsQualifications:High School degree or equivalent, and/or 1-three years paintings enjoy in associated field.Hands-on enjoy troubleshooting PC and Mac pc and computing device hardwareExperience the usage of an ITSM ticketing gadget to song and clear up incidentsWorking technical information of modern protocols, running systems, and standardsStrong customer support mindsetProven analytical and problem-fixing abilitiesAbility to efficaciously prioritize and execute responsibilities in a fast moving environmentGood written, oral, and interpersonal communique skillsExperience administering Active Directory, G Suite, Atlassian tools, and different software program vendorsTeam-orientated and professional in running inside a collaborative environmentExperience troubleshooting VoIP telecellsmartphone systemsITIL Framework enjoy a plus

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